In earlier days, the word “Bank” brought the idea of long queues, complicated paperwork and long processing time. But at present, the banks are all about going digital. You must have heard “Bank in mobile” or “Bank in Pocket “as they are the staple lines for Digital banking. In fact, the scenario is more like digital-first banks.
Coming to Nepal, every bank has now shifted towards digital banking. Thus understanding how banks in Nepal went from “physical-first” to “Digital-first” is a must. In this context, NIC ASIA Bank, through its innovative “digital-first bank” service, is making special efforts.
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The shift from physical first to digital-first (in Nepal)
The adoption of Digital banking in Nepal took a long time; nevertheless, here, we have strong digital banking services, but this shift from traditional to digital was not easy. Let’s look into history and evolution.
- The Slow Introduction
The term digital banking was new in the early 2010s in Nepal. People were into paper and pen-based banking. This resulted in time-consuming and even manual error-filled banking services. Later in the late 2010s, when smartphones took over Nepal, the concept of digital banking grew exponentially. At present, Online banking and Mobile banking have become a must-have for each bank. These services certainly minimized the time, effort, and energy a customer would have to do when traditional banking was dominating.
- Full-fledged exposure and use
The COVID-19 Pandemic outbreak, which brought work from home and an all-online concept, contributed to accelerating digital banking adoption in Nepal. As digital banking brought frequent customer engagement with banks, digital banking became bigger, better, and stronger. Hence, this is where most banking institutions shifted from physical first to digital-first services. These revamped services not only brought ease to banks and customers but also to the government, who will now enjoy the precise online data in the banking sector.
- The present status
Currently, half of the consumers interact with banks through mobile apps and websites more frequently than before. But the most challenging factor considering the visible competition amongst banks is to stay ahead of competitors. Hence, NIC ASIA Bank has expanded promising and powerful digital infrastructures and solutions for seamless and secure online needs to satisfy customers’ needs.
NIC ASIA Bank’s Step towards Digital Banking
Since its inception, NIC ASIA Bank has been into keeping its customers happy with either its eternal customer support or by employing innovation in the banking sector. For the second one, NIC ASIA Bank now adopts digital banking services while also keeping the “Physical bank visits” alive. Through our services, we assure safe and error-free digital banking experiences for our valued customers.
10 Features of NIC ASIA Bank that Makes it a leader in Digital Banking of Nepal
Our iServe platform is a unique banking service in Nepal where Mobile Banking Services, Customer Services, Teller Services, Card Services, and Online Demat Services are found under one umbrella. In fact, it is the only digital platform where customers can get complete digital services. This feature certainly supports the statement that “NIC ASIA Bank is the digital-first bank in Nepal.”
Let’s look into each service of iServe in detail.
Under our mobile banking service, there are four different options. Customers can register and renew their mobile banking services through ‘New Registration.’ Here you can even reset the pin required for mobile banking, and if you think of disabling such services, you can turn it off by just clicking the option ‘block mobile banking’. If you require mobile banking services, you can instantly activate them by ‘the Unblock mobile banking’ option.
The main motive and aim of NIC ASIA Bank is to provide customers with professional and excellent services to ease the banking process and value their time. Our customer service is available for 11 different services, including checking balance, statements, cheque requests, locker services, merchant enrollment, MeroShare and CRN requests and blacklisting service requests.
In teller service, customers get cash in and withdrawal services. But the most challenging situation for every customer is to wait and stand in line for hours to submit the voucher or cheque. NIC ASIA Bank has developed a solution where customers can fill the coupon for cheque deposit requests and cash deposit requests through smartphones to make the process quicker and more convenient. Right after submitting the voucher, customers get a code. With that code, the customer can directly deposit money by giving the code number. The process has eased for prompt teller services.
Discussing the card services, customers can perform various card-related work digitally here at NIC ASIA Bank under the iServe platform. Under the card services, you can request a new debit card, E-commerce registration, debit card block request, Insta Buy, Debit card replacement request, prepaid dollar card request, and debit card repin request. After submission, you can collect your respective cards from nearby branches anytime. The fees are deducted accordingly from your account.
Every Nepali is applying for an IPOs, and for that deed, a Demat account is a prerequisite. Don’t stress over getting a Demat account, as we are here for your solution. At NIC ASIA Bank, you can register for online Demat account services, and if your data is CORRECT, you will have your Demat account made within 60 seconds.
Secure transactions
NIC ASIA Bank provides solid security in its online banking services. The bank tends to give the best out of best services and avail secured website and NIC ASIA MoBank App to trust and support. Not just that, but NIC ASIA bank has come forward in encouraging everyone towards innovative and secure internet banking.
[ Read our blog on 5 tips for safe internet banking]
Personalization at its best
Here at NIC ASIA Bank, customers can choose different bank accounts and saving schemes with attractive interest rates best suited to every individual. Each deposit account is tailor-made, considering everyone’s needs and facilitates them with various offerings. So you can open the account of your choice, earn attractive interest payback and begin your banking journey safely and smoothly.
Omnichannel Approach
NIC ASIA Bank always prioritizes improving customer satisfaction and attracting potential customers. Adopting the “digital-first” approach along with the “Omnichannel approach,” NIC focuses on providing complete digital solutions to its customers.
Best online customer service
NIC ASIA Bank has the best online account opening service along with customer service. Our customer service staff are always on stand-by to address queries or issues or requests for QR, Mero Share-online, Demat account online, and online CRN requests.
What more can customers expect with NIC ASIA Bank?
Here at NIC ASIA Bank, customers get exceptional service, whether online or offline. You will be amazed by how we value each customer for every service. We ensure to create a friendly banking environment as we value every customer.
Our customized Sarbashrestha Savings have attractive 8% interest rates along with other facilities. Also, we offer different types of loans to help customers enjoy financial goals.
All we focus on is satisfying and keeping customers engaged and satisfied with our top-notch and secured digital banking solutions.
As NIC ASIA BANK is into providing the best of the best digital banking service in Nepal. It considers safety and user-friendliness as the prime focus. Through such efforts, NIC ASIA Bank aspires to retain its position as the No.1 bank in Nepal.
If you want to enjoy the safest and most convenient digital banking in Nepal, consider being a part of the NIC ASIA family. Get connected with us and experience premium Banking in Nepal.
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