In today’s digital world, online banking has become a necessity for convenient and secure financial transactions. NIC ASIA Bank offers iTouch Internet Banking, an advanced online banking platform designed to provide customers with easy access to their accounts anytime, anywhere. This guide will cover everything you need to know about iTouch Internet Banking, including its features, security measures, sign-up process, and best practices.
What is iTouch Internet Banking?
iTouch Internet Banking is an online banking service by NIC ASIA Bank that allows customers to access their bank accounts, check balances, transfer funds, and pay bills securely through the internet. Using a unique Username, Password, and One-Time Password (OTP), users can perform banking transactions from a secure device with internet access.
Features of iTouch Internet Banking
- 24/7 Accessibility: Access your bank account anytime, from anywhere.
- Fund Transfers: Transfer money between your own accounts or to other bank accounts.
- Bill Payments: Pay utility bills, top up payment and more.
- Secure Transactions: Multiple layers of security, including OTP authentication.
- View Account Statements: Check account balances and download statements.
- User-Friendly Interface: Easy navigation and seamless experience.
Corporate iTouch – For Corporate Houses
In addition to individual banking, NIC ASIA Bank offers a specialized version for businesses: Corporate iTouch. This system allows corporate clients, such as firms, companies, partnerships, and other non-individual customers, to perform banking activities online with added security and convenience. Here’s how it works:
Transaction Approval Matrix
The designated employee initiates transactions, which are approved based on the matrix defined for fund transfers, cheque signing, etc.
User Management System
The bank creates an administrator for the client, who can assign different roles to other users within the organization. For example:
– User1 can view and download statements for Account1.
– User2 and User3 can manage multiple accounts.
– User3 can initiate fund transfers from Account4.
– User4 will approve the transaction initiated for Account4.
Payment System
Corporate clients can process:
– Salary and Vendor Payments through batch file uploads.
– Interbank Payments through NCHL-IPS and Connect IPS-enabled platforms.
Security Measures for Corporate iTouch
Corporate iTouch includes additional security features, including two-factor authentication (OTP) and dual authorization for administrative activities.
Subscription Process for Corporate iTouch
To subscribe, corporate clients must submit the necessary documents to the nearest branch for verification. The bank then customizes the internet banking system for the client.
Documents Required for iTouch Corporate
- Corporate iTouch account opening form.
- Board resolution specifying transaction limits and authorized users.
- KYC documents for each authorized user.
- Latest article and memorandum of association.
How to Sign Up for iTouch Internet Banking?
To sign up for iTouch Internet Banking, follow these steps:
- Visit the nearest NIC ASIA Bank branch.
- Fill out the internet banking application form.
- Submit the form along with your identification documents.
- Once approved, you will receive your activation link via email and OTP via your registered mobile number.
- Follow the activation process to complete the registration.
How to Perform First-Time Login?
After receiving your activation link and OTP, follow these steps:
- Click on the activation link sent to your email.
- Enter the activation code and submit.
- If the browser does not proceed, try switching to a different browser.
- After successful activation, visit i-Touch Login or Corporate i-Touch Login.
- Log in using the Username and Password provided in your email.
- Read and accept the Terms and Conditions.
- Change your password to a strong, secure password.
- Re-login with your new password.
Best Browsers for iTouch Internet Banking
To ensure a smooth online banking experience, use one of the following browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
Always keep your browser updated for better security and performance.
Security Measures and Best Practices
NIC ASIA Bank prioritizes the security of iTouch Internet Banking by implementing strong encryption and authentication measures. Here are some best practices to enhance your online banking security:
Secure Login Practices
- Always log in through the official bank website.
- Do not click on links from unknown emails or messages.
- Use strong passwords with a mix of uppercase letters, numbers, and special characters.
Protect Your Email and Mobile Number
- Use a strong password for your email account.
- Do not share your email credentials with anyone.
- Do not save your password while logging into other desktops or laptop.
- Ensure your mobile number is updated with the bank.
Avoid Public and Unsecured Networks
- Do not perform banking transactions over public Wi-Fi or shared computers.
- Use a secure, private internet connection for online banking.
Enable Additional Security Measures
- Always log out of your account after use.
- Enable two-factor authentication (OTP verification).
- Keep your device’s operating system, browser, and antivirus software updated.
Use Virtual Keyboard
To prevent key logger attacks, use the virtual keyboard option available on the login panel.
Switch to E-Statements
Instead of receiving paper statements, opt for electronic statements to reduce the risk of sensitive information being stolen.
Understanding One-Time Password (OTP)
OTP is an extra layer of security that ensures your account remains protected. Here’s how OTP works:
– Sent to your registered mobile number or email before fund transfers and transactions.
– OTP is confidential and should never be shared.
– Always read the details of the SMS before entering the OTP.
OTP Expiry Time
– OTPs must be entered within 3 minutes of receiving them.
– If the OTP expires, you need to generate a new one by restarting the transaction.
What Happens If I Don’t Activate My Account on Time?
If you fail to activate your account within the time mentioned in the activation email:
– Your activation link and code will expire.
– You will need to visit the nearest branch and request a new activation link and code.
Is a Mobile Number and Email Address Compulsory?
Yes, both are required for iTouch Internet Banking. The bank has replaced transaction passwords with OTP authentication, which is sent via SMS or email to enhance security.
Frequently Asked Questions (FAQs)
Q: Can I Access iTouch Internet Banking from Any Device?
A: Yes, you can access iTouch Internet Banking from any device with a secure internet connection and updated browser.
Q: What Should I Do If I Forget My Password?
A: Click on “Forgot Password” on the login page and follow the instructions to reset your password.
Q: Can I Change My Registered Mobile Number?
A: Yes, you need to visit your nearest NIC ASIA Bank branch and submit a request to update your mobile number.
Q: How Can I Contact Customer Support?
A: If you are facing any problems with iTouch Internet Banking, you can:
– Go to any branch of NIC ASIA Bank.
– Dial the customer service telephone number of the bank.
– Reach out to the support team via email.
Q: Why Do I Need OTP Even After Entering My Password?
A: It is one of the most important methods of confirming your identity while doing transactions. It helps prevent misuse of your account.
Conclusion
With iTouch Internet Banking, you can trust NIC ASIA Bank to keep your finances secure. Operating online is easy and practical. You simply have to remember to protect your devices with good antivirus software, remain cautious of scams, and use complex passwords for everything secure. Make sure that your experience with banking online is effortless. If you haven’t signed up for an account yet, head to your nearest branch and utilize the ease of banking with NFC today!
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